A personalized gift is a great way to show love to your friends and family. Please email us at support@inphiera.com and attach your design (photo, logo or text) after you place your order. To ensure the sublimation quality, please send us high-resolution image.
Sure. Every customized gift item comes packaged in a complimentary gift box with care.
No, there are no minimum order requirements.
Yes, we do allow bulk orders to be placed. But please keep in mind that orders containing more than 5 units of any product will have a longer fulfillment time.
Currently, we offer special discounts for bulk orders and request you to get in touch with us for more information on trade discounts. Please contact us at support@inphiera.com if you are interested in purchasing large quantities.
Usually personalization can add 2 to 3 working days additional processing time.
We can customize all of the items we sell, including PU leather keychains, canvas tote bags, aluminum business cards, acrylic keychains, MDF sublimation ornaments, sublimation refrigerator magnets and more. Find all the items that could become yours in our product catalog.
Once your order ships, you’ll receive an email notification that contains a tracking number. You can track your order by looking up the tracking number through Track Your Order Page on our website.
We’re so sorry if you haven’t received your order within our timeline. Please note that our average production time is 2-3 business days, and our shipping method may take an additional 8-12 business days to arrive. Typically, most orders are delivered within 2-3 weeks from the order date. If you still haven’t received your order after that timeline, please reach out to us so we can look into your order further and resolve this for you. Unfortunately, sometimes USPS, UPS, DHL and FedEx misplace packages. In cases like this, we will open a case with the shipping carrier on your behalf to try and locate your package. If the shipping carrier cannot locate your package, we will reproduce and reship your order at no additional cost to you.
Since our products are personalised, we are unable to make any changes once orders are in the production process. So we usually do not accept cancellations or changes once the order is placed and we start production.
If you want to change or cancel your order, please contact us to confirm whether your order has been executed or not. You can change or cancel it before we start.
We accept a variety of preferred payment methods, including debit and credit cards (issued by Visa, Mastercard, American Express, Discover, Diners Club, JCB and China UnionPay), PayPal, digital wallets like Google Pay and Apple Pay, and more – the choice is up to you!
All payment information is encrypted and treated with the highest data security standards.
Yes! We take your credit/debit card security very seriously. When you submit sensitive information via the website, your information is protected both online and offline. All transactions take place on our secure and encrypted 256-bit encryption SSL server.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom/top of your web browser, or looking for “https” at the beginning of the address of the web page.While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and are password protected.
Don’t worry, it happens to the best of us! This may be due to technical server glitch. Please wait for 1 hour to get the confirmation, failing which you can contact our customer support team. We would be happy to help!
Cash on delivery (COD) is a payment method in which the buyer pays for the purchased goods only upon delivery to the courier or delivery person, rather than in advance.
We do not accept cash on delivery. Please use our other payment methods available to place your order. Thank you!
Once your order is ready to be shipped, we will send you the shipping details along with the tracking link on your registered email address.
We now offer international delivery to most countries. Typically, most orders are delivered within 2-3 weeks from the order date
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